Shipping policy
At Venlisse™, we believe every order should arrive with the same care and attention that goes into every product we offer. Our goal is to provide a smooth, secure, and reliable shipping experience for customers around the world.
🌍 Worldwide Shipping
We proudly offer FREE Worldwide Shipping on all orders.
No matter where you are, we're committed to delivering the Velisse™ experience directly to your doorstep.
📦 Order Processing
Orders are typically processed within 1–3 business days.
During holidays, promotional events, or periods of high demand, processing times may be slightly extended.
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
🚚 Estimated Delivery Time
Estimated delivery times vary depending on your location.
Most orders arrive within:
- 7–15 Business Days
Please note that these are estimated delivery times and may vary due to customs clearance, local postal services, weather conditions, or other circumstances beyond our control.
📍 Order Tracking
Every order includes a tracking number.
Once your package has been dispatched, you'll receive an email with tracking information so you can follow your shipment throughout its journey.
🌎 Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.
These charges, if applicable, are the responsibility of the customer.
📦 Lost or Delayed Packages
While we work with trusted shipping partners, occasional delays may occur.
If your package appears delayed or cannot be located, please contact our support team and we'll gladly assist you in investigating your shipment.
❗ Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Velisse™ cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided at checkout.
📧 Need Help?
If you have any questions regarding your shipment or delivery, our customer support team is always happy to assist.
Venlisse™ Customer Support
We typically respond within 24–48 business hours.