Refund policy

At Venlisse™, we are committed to providing a premium shopping experience and ensuring every customer shops with confidence.

If there is ever an issue with your order, our team is here to help.

Returns

We accept return requests within 14 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and contents.
Be accompanied by proof of purchase.

Items that do not meet these conditions may not qualify for a refund.

Change of Mind

We do not accept returns for reasons such as:

Ordering the wrong item.
No longer wanting the product.
Purchasing by mistake.
Personal preference after delivery.

Please review all product descriptions carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives:

Damaged during shipping,
Defective,
Incorrect,
Or missing components,

please contact us within 48 hours of receiving your order.

📧 rzaem623@outlook.com

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos or videos showing the product

Once reviewed, we will gladly provide an appropriate solution, which may include:

A replacement product
Replacement parts (where applicable)
A full or partial refund

depending on the situation.

Return Shipping

If the return is approved because the item is defective, damaged, or an incorrect product was sent, Venlisse™ will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses.

Non-Returnable Items

The following items cannot be returned:

Used products
Products showing signs of misuse
Items damaged after delivery
Gift cards
Personalized or custom-made products
Clearance and sale items

Refund Processing

After receiving and inspecting your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Need Assistance?

Our customer support team is always happy to help.

Venlisse™ Customer Support